At Crafoica, we are dedicated to providing you with a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. Our goal is to ensure that your selected products are delivered safely and on time. Please review our comprehensive shipping policy below to understand our delivery processes and timelines.
Once your order is placed, it will be processed within 1-2 business days. During this time, we carefully package and prepare your items for shipment. You will receive an email notification once your order has been shipped, which will include a tracking number for your convenience.
Our delivery partners are reliable and efficient, but delivery times may also vary slightly depending on the region or unforeseen circumstances like weather conditions or transport delays. We will do our best to keep you informed in the event of any changes to your estimated delivery date.
Shipping costs are calculated based on the delivery location, package size, and weight. Any applicable shipping charges will be clearly displayed during the checkout process, allowing you to review them before finalizing your purchase.
To ensure the safety and timely arrival of your order, we collaborate with reputable national and international shipping partners. All shipments are fully traceable, and you will receive your tracking number as soon as your order leaves our warehouse. You can track the progress of your delivery directly on our website or via the courier’s website using this tracking number.
You will receive regular updates via email or SMS regarding the status of your order. This includes the initial confirmation of your order, shipping confirmation with tracking details, and a final delivery notification when your package is out for delivery. If you need any assistance with tracking or delivery updates, feel free to reach out to our customer support team.
For customers located in remote or rural areas, delivery may take slightly longer than the estimated delivery times due to logistical challenges. Rest assured, we will keep you informed throughout the process, and we will always work with our courier partners to minimize any delays.
We are pleased to offer international shipping to selected countries. For international orders:
In the rare event that your package is delayed beyond the estimated delivery time, lost in transit, or arrives damaged, we encourage you to contact our support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
Q: Can I change my delivery address after placing an order?
A: Yes, you may request a change of address within 24 hours of placing your order. Please contact our customer support team with your updated address information. After the order has been shipped, we are unable to make changes.
Q: What should I do if I receive a damaged or incorrect item?
A: If your order arrives damaged or you receive the wrong product, please notify us immediately. We will arrange for a return, replacement, or refund as per our return policy.
Q: Do you offer express shipping?
A: At this time, we do not offer express shipping. However, we are continuously exploring new shipping options to enhance our service. Stay tuned for updates!
We appreciate your trust in Crafoica and are committed to delivering your orders promptly and securely. Should you have any questions or concerns about your delivery, please don’t hesitate to contact our customer support team. Thank you for choosing Crafoica!