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Cancellation Policy

Crafoica is dedicated to offering you premium home decor, crafted in-house with Indian craftsmanship and spirituality. Your experience is valued at every stage, from purchase to returns and refunds. This Return, Refund, Exchange, and Cancellation Policy (the “Policy”) outlines Crafoica’s approach to returns, refunds, exchanges, and cancellations to ensure a seamless and satisfying experience for our customers.

By purchasing or initiating a request for any product on Crafoica, you agree to the terms of this Policy. We may update the terms from time to time, so please review the Policy before making a purchase.

CANCELLATION POLICY

You can cancel a return request by contacting our customer service at help@crafoica.com. If the logistics provider arrives for the pick-up, you can inform them directly if you no longer wish to return the product.

CANCELLATION OF RETURN REQUEST
You can cancel a return request at any time by contacting our customer service team at help@crafoica.com. If the logistics provider has already arrived for pick-up, you can simply inform them that you no longer wish to return the item.

CLAIMING REFUNDS
For refunds, the process will vary depending on your payment method:

  1. Credit/Debit Card/Net Banking: Refunds will be processed back to the original payment method within 7 business days after the returned product passes the inspection.
  2. Cash on Delivery (COD): Refunds will either be credited to your bank account or provided as Crafoica Credits, which you can use on future purchases. Refunds to bank accounts will take 7-8 business days.

Please note that refunds are initiated only after the returned product has been received and inspected. Refunds will not be applicable if a customer has self-shipped an item and it gets lost in transit.

MISCELLANEOUS
In the event of any dispute, Crafoica’s decision will be final and binding.

For any queries, feedback, or assistance, please contact:

  • Email: help@crafoica.com

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