RETURN POLICY
We accept returns of products under the following conditions:
- Eligibility for Return: The product must be unused, unwashed, and in its original packaging. All tags, accessories, and any free items included in the package must be returned.
- Return Request: Initiate a return within the time frame specified on the product page by contacting us via our return portal at Crafoica.com/returns or by emailing help@crafoica.com. Please include your order number, product images, and reason for return.
- Pick-up and Inspection: Our delivery personnel will conduct a basic quality check before accepting the product for return. If the product fails the inspection, the pick-up will be rejected.
- Timeline: Returns will be processed within 10 business days from the date of your return request.
EXCHANGE POLICY
We do not offer exchanges for products. If you’d like a different product, please return the current item and place a new order.
CLAIMING REFUNDS
For refunds, the process will vary depending on your payment method:
- Credit/Debit Card/Net Banking: Refunds will be processed back to the original payment method within 7 business days after the returned product passes the inspection.
- Cash on Delivery (COD): Refunds will either be credited to your bank account or provided as Crafoica Credits, which you can use on future purchases. Refunds to bank accounts will take 7-8 business days.
Please note that refunds are initiated only after the returned product has been received and inspected. Refunds will not be applicable if a customer has self-shipped an item and it gets lost in transit.
MISCELLANEOUS
In the event of any dispute, Crafoica’s decision will be final and binding.
For any queries, feedback, or assistance, please contact:
RETURN POLICY
We understand that sometimes things don’t go as planned. If you are not satisfied with your purchase, you can request a return for eligible products within the timeframe mentioned on the product page.
- Return Conditions:
- The product should be unused, unwashed, and in its original condition.
- The original packaging and tags must be intact.
- You must submit a return request within the specified return period on the product page.
- Products returned without prior authorization will not be accepted.
- Return Process:
- Submit your return request via our website or email us at help@crafoica.com.
- Please include your order number, product images, and the reason for the return.
- Our team will process your request within 10 business days.
- Return Pick-up:
- We offer a convenient return pick-up service within 4 business days of your request.
- Ensure all items are packed securely for transit.
- The pick-up personnel will conduct a basic inspection. If the product does not meet return conditions, the pick-up will be refused.
EXCHANGE POLICY
At this time, Crafoica.com does not offer direct exchanges. If you wish to replace an item, please initiate a return request and place a new order.
CANCELLATION POLICY
You can cancel a return request by contacting our customer service at help@crafoica.com. If the logistics provider arrives for the pick-up, you can inform them directly if you no longer wish to return the product.
REFUND POLICY
- For Credit/Debit Card and Net Banking Transactions:
- Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned product.
- For Cash on Delivery (COD) Orders:
- Refunds will be issued as Crafoica.com credits or transferred directly to your bank account within 7–8 business days.
- Refunds cannot be issued to third-party bank accounts.
- No cash refunds are available for COD orders.
Please note that refunds will only be initiated once we receive the returned shipment.
CUSTOMER SUPPORT
For any queries, please contact us at:
- Email: help@crafoica.com
- Phone: +91 9811813511
